Refund Policy
Last Updated: [10/10/2025]
At JammyGoods.com, we want you to be completely satisfied with your purchase. If your order doesn’t meet your expectations, we’re here to help. This Refund & Return Policy outlines your rights and our procedures in line with U.S. consumer laws for physical goods.
1. Returns Eligibility
You may return most new, unopened, and unused items within 30 days of delivery for a full refund or exchange, provided the product meets the following conditions:
The item is in its original packaging and includes all accessories.
The product has not been used, washed, or damaged.
A proof of purchase (order number or receipt) is provided.
Some items may be non-returnable for hygiene or safety reasons, such as food-handling tools or opened packaging items.
2. Return Process
To start a return, please contact our support team at sales@jammygoods.com with your order number and reason for return.
Once approved, we’ll send you detailed instructions and a return shipping address.
Customers are responsible for return shipping costs, except in cases where:
You received the wrong item
The item arrived defective or damaged
In those cases, we’ll provide a prepaid return label or arrange a replacement at no extra cost.
3. Refunds
After receiving and inspecting your returned item, we’ll notify you via email.
Approved refunds will be processed to your original payment method within 5–10 business days.
Shipping charges (if any) are non-refundable unless the return is due to our error or a defective product.
If your refund hasn’t appeared after 10 business days, please check with your payment provider, as processing times can vary.
4. Exchanges
We offer exchanges for defective or damaged items. If you prefer a replacement instead of a refund, please mention it in your return request.
5. Damaged or Incorrect Items
If you receive an incorrect, defective, or damaged product, please contact us within 7 days of delivery with supporting photos. We’ll quickly arrange a replacement or full refund.
6. Cancellations
Orders can be canceled within 12 hours of purchase if they haven’t yet been shipped. Once an order is in transit, it must go through the standard return process after delivery.
7. Contact Us
If you have questions about our refund policy, returns, or exchanges, please contact us:
📧 Email: sales@jammygoods.com
🌐 Website: https://jammygoods.com/
